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Our satisfaction guarantee gives you time to test our range at home at your own pace. Every skin is unique and reacts individually, which is why we accept returns of both unopened and reasonably tested products and refund the corresponding amount. This allows you to try our products risk-free. To make use of the satisfaction guarantee, please contact our customer service within the first 30 days after receiving your order and we will discuss the next steps together. You can find more information in our terms and conditions.

Yes, we avoid microplastics, paraffin, phthalates, sulfates, nanoparticles, parabens, mineral oil, fragrances, hormones, PEGs, silicones, and plasticizers, as these ingredients can have serious effects on skin, health, and the environment. That is why it is especially important to us that our products are not only effective but also well tolerated and safe for the skin. With our formulations, you protect your skin from unnecessary stress and support its natural beauty and health.

Your skincare routine should match your individual skin needs. It helps to know your skin type and any specific skin conditions you may have. On the one hand, we offer product sets that are already sorted by skin type; on the other hand, each product includes information about which skin type it is suitable for. Additional factors such as medical conditions, pregnancy and breastfeeding, as well as external and internal influences, also play an important role in product selection. You can find helpful tips for getting started and optimizing your skincare routine in our skincare guide. We are also happy to advise you personally.

We exclusively use vegan ingredients that are free from animal sources and do not involve animals in the manufacturing process.

For safety reasons, pregnant and breastfeeding individuals should avoid products containing salicylic acid (BHA) and products containing retinoids (vitamin A derivatives).

This applies to the following products: 1% Retinol Booster, Vitamin A Serum, Purifying Gel Cleanser, 2% BHA Peeling, BHA Mask, Spot and Discoloration Treatment, Exfoliate Booster, Night Cream and Retexturizing Mask.

All other products can be used during pregnancy and breastfeeding.

Note: As every pregnancy is individual, we generally recommend consulting your doctor, especially in cases of sensitive or changing skin.